Who we are
Our website address is: https://expertconsultclinic.pk/.
Privacy Policy
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Expert Consult Clinic, 627 Khayaban-E-Jinnah Airline Society, Lahore Pakistan.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Country refers to: Pakistan
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to expertconsultclinic.pk, accessible from Our Services
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Information Collection
We collect the following types of personal information when you interact with our platform:
General Personal Information
- Contact Details: Name, email address, phone number (collected via ‘Contact Us’ or ‘Waitlist’ forms).
- Subscription & Payment Information: When you sign up for a subscription package, we collect your payment details.
Health & Fitness Data
To provide personalized insights and recommendations, we collect fitness data from connected platforms like Google Fit, Samsung Health, and Health Connect, including:
- Steps: Tracks daily movement and activity level.
- Calories Burned: Provides insights into energy expenditure.
- Exercise Types: Walking, running, cycling, swimming, and other workout categories.
- Sleep Data: Monitors sleep duration and quality for health insights.
- Heart Rate: Captures heart rate trends to help understand cardiovascular health.
Users may choose to connect or disconnect their devices at any time. When a device is disconnected, we immediately stop collecting fitness data from that source.
How We Use Your Information
We use your personal and health data to:
- Personalize your health plan, including nutrition, fitness, and diabetes management.
- Track progress and provide insights via the Jeetay Raho app.
- Enable expert recommendations from consultant doctors and allied care professionals.
- Send reminders and real-time health alerts based on activity trends.
- Improve and optimize our platform using aggregated, anonymized data. We do not use your fitness data for advertising or any unrelated services.
Data Sharing & Disclosure
Jeetay Raho does not sell, rent, or share your personal data with third-party advertisers. However, we do share certain data with third-party service providers to improve our platform’s functionality, performance, and security.
We may share data with:
- Consultant doctors and allied care professionals who are connected to you via our platform for personalized health recommendations. These professionals do not work for Jeetay Raho; we act as an aggregator.
- Google Analytics & PostHog – We use these tools to analyze app and website performance, user interactions, and engagement trends. The data collected may include:
- Device information (device type, operating system, browser type).
- Usage metrics (page views, session duration, feature interactions).
- IP address (processed in anonymized form).
- General demographic data (region-level location, based on IP).
- Firebase Crashlytics – We use Firebase Crashlytics to detect and diagnose app crashes and technical issues to enhance user experience. The data collected may include:
- Device type and OS version.
- Crash logs and error reports.
- Basic app usage patterns before a crash.
All third-party service providers have access to this data strictly for operational purposes and are bound by confidentiality obligations.
Data Retention & Deletion
- Analytical data collected via Google Analytics, PostHog, and Firebase Crashlytics is retained for performance monitoring and historical analysis. Retention
periods depend on third-party service policies, but we ensure that any personally identifiable data is anonymized where possible.
- Users can opt-out of Google Analytics tracking through their browser settings or
device privacy settings.Users who wish to delete their app usage data can request deletion by emailing contactus@jeetayraho.com or info@expertconsultclinic.pk, and we will remove any personally identifiable data from our records.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
We use both Session and Persistent Cookies for the purposes set out below:
- Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
- Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
- Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: info@expertconsultclinic.pk
